Was on time great communication, and good dealing with the workers there would recommend anybody to buy from them

Great customer service , Oswaldo kept me in the loop with updates regarding a car service

Just started using Tom Peacock they seem to get the job done. Daniel Villanueva was my service advisor at Fred Hass

Upon arrival attendant was posted and waiting!.Service and car wash was great and abvisor(Taylor was courteous and professional

el servicio fue excelente. Arely y Jesus me ayudaron en la busqueda de mi vehiculo. Me mostraron varios nuevos y pre-usados y nos fuimos por la mejor opcion

Brought my car in in May due to my door locks firing by themselves repeatedly. At the time they diagnosed it as the door lock actuators needing to be replaced and charged me $2,500 for it. Additionally they tried to say that there was some issue with my windows that needed replacing for an additional $900 on top of that. When I expressed my reasonable concern that there were no issues with my windows when I brought it in, they took another look and realized they made an error. A month later, the same thing starts happening with my door locks. This time, Tom Peacock Nissan decided to call Nissan to get some help on the issue and discovered it might be an issue with the Body Control module, which they then tried to charge me an additional $2,000 to replace that and get some new keys. I can't help but feel if they had done their homework correctly the first time, they would've discovered the BCM issue and dealt with it then, saving me some time, money, and a lot of headache. I expressed this to both my service advisor as well as the shop manager and the best they could do to correct their error was to shave $500 for "labor" off of the cost of the repair. On top of that, they began to dodge my calls and basically drag their feet on contacting me as soon as I expressed my complaint about having to pay $4,500 for a job that should've been done correctly the first time, which ended with me being without my Car for and additional 3 days for no reason. Additionally, it wasn't until my third or fourth call with my service advisor where he revealed that even if I relented and paid for the service, the part they need is on backorder and wouldn't even be available. This whole experience has painted the picture of at best incompetence, and at worst actively malicious and greedy business practices. If management had a single noble bone in their body they would've fixed my car at no cost to me due to their error on misdiagnosing the issue the first time.

la senorita arely fue de mucha ayuda. mi hijo a estado buscando un carro desde la perdida total de su altima. salio contento con su sentra nuevo

Had a great experience at tom peacock. My family and i were looking for a mid size suv and were looking into the rogue or the pathfinder. arely was great showing us around and explaining what the vehciles has

I knew exactly what deal I was looking for as I had done my research on the Nissan Frontier. Went for a test drive at another Nissan but it just didn’t work. Upon arriving Arely showed me the inventory and was patient with me as I kept telling her I was more interested in the numbers, overall it was fair deal and the service was great

I can’t believe what I’m reading in these reviews . I find it comical that Joe Garcia is only responding to the good and fake reviews . This dealership turned my entire life upside down and absolutely ruined it with the scam they used to get me there . And have the proof that I was lured there under false pretenses . It’s been a month since i was told the transmission and engine was in the car just sold me in January 2025 , and they won’t even respond to my calls . So unethical it’s ridiculous , I have been without a car for a month and now my credit is ruined and I cannot even go get another car Loan you have ruined my credit. I have no vehicle to get back-and-forth to work , you wouldn’t even have the decency to fix it. I was lied to on so many levels first of all when I first contacted Tom Peacock Nissan. I wanted to trade in my 2019 for a 2025 Altima. they already knew what they were going to do to me before I arrive to the dealership first of all they waited until I got almost there and did not allow me to come to the main dealership. They had me drive around the corner to some warehouse where they had all their lemons stored, I should have taken that as a red flag. And so many others are now saying the same thing. I was lied to about the carfax and the extended warranty , saying that Capital One would not allow me to purchase one , they said that was a lie. This absolutely was the worst experience in my life , and I never imagined that a major dealership in Houston would treat people in such a way with no regard for hard working people. Only had the car for 4 and 1/2 months before it stopped going over 20 miles per hour. And if I have to write a review every day I will. How in the xxxx am I going to pay over $700 for 72 months for a 5 year old car that doesn’t even run ! That’s $52,000 . And you people preyed upon me . And heard the story from other people that came up there to complain and the police were called. And Joe Garcia why are afraid to respond back to me?

Excellent Service and Experience! I had a great experience at Tom Peacock Nissan. The staff was professional, friendly, and efficient from start to finish. They made the entire process smooth and stress-free, and I truly felt like a valued customer. Everything was handled with care and attention to detail. Highly recommend them if you’re looking for quality service and a team that goes the extra mile!

The service was fast and quick the service guy was very nice and efficient and told me if I need something else need fixing

Main problem with my vehicle repaired in a timely manner. Ordered part required 1 1/2 day for completion. Costly repair for 55k miles on my vehicle (1200$)! Is my only complaint! Need a dependable vehicle. Too much time spent in repair shop!

Sonya was very helpful with making me aware of the costs of each service and making sure my car was serviced well.

Great customer service Sonya went out and beyond to make sure I knew what was going on with my vehicle